Returns Policy

Overview

This Returns Policy explains how customers may request returns or exchanges for eligible purchases from Mr Seller LLC. Certain products may be non-returnable due to hygiene, safety, customization, or manufacturer restrictions; any such limitations will be noted when applicable.

Eligibility

To be eligible for a return, items should generally be unused, in original condition, and in original packaging with all accessories and documentation included. Proof of purchase is required. We reserve the right to decline returns that do not meet these conditions.

Return window

Return requests should be submitted within 14 days of delivery, unless a different period is stated for a specific product or promotion. Requests submitted outside the stated window may not be accepted.

How to request a return

To start a return:

1. Contact us at sales@mrsellerllc.online or through our contact form with your order number and reason for return.
2. Wait for confirmation and return instructions before shipping an item back.
3. Ship the item according to the instructions provided. We recommend using a trackable method.

Refunds

Once we receive and inspect a returned item, we will notify you of the outcome. Approved refunds are typically issued to the original payment method. Processing times may vary depending on your payment provider. Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Damaged or defective items

If you receive a damaged or defective product, contact us as soon as possible with photos and your order details. We will review the issue and arrange a replacement, repair option, or refund where appropriate.

Exchanges

Exchanges may be available for eligible items depending on inventory. If an exchange is not possible, we may offer a refund or store credit according to the circumstances.

Contact

For return questions, email sales@mrsellerllc.online.